Overview
This policy covers refunds and cancellations for services sold by 19 LAT (web development, custom code, and
digital marketing). For e-commerce stores we build that sell products, the Client’s store policies govern
product refunds — we can help implement those rules on the client’s site.
Project deposits (initial payments to reserve work) are non-refundable once work has started or resources have been allocated. If the client cancels before any work or resource allocation, we may refund less reasonable administrative fees.
Monthly services require [30 days] written notice to cancel. Pre-paid months are non-refundable; we will provide service for the paid period. For partial months, refunds are prorated at our discretion.
Support or maintenance sold as hourly blocks are non-refundable once used.
If you’re unhappy with delivered work, raise the issue within 7 days of delivery. We will use commercially reasonable efforts to correct defects. Refunds are discretionary and calculated based on the work performed.
For payments made via Razorpay or other processors, refunds will be processed to the original payment method where possible. Refund timelines depend on the payment processor (typically 7–14 business days after we initiate the refund). If a chargeback occurs, we will contest incorrect claims and provide evidence to the payment processor. If the payment processor rules in our favour, funds will be re-credited to us. See our dispute contact below.
Email contact@19lat.com with: transaction details, reason, preferred resolution. We’ll acknowledge within 7 business days and process per the rules above.
Custom third-party purchases (premium plugins, paid themes, licenses) are subject to the vendor’s refund policy and are generally non-refundable.
If the refund is not resolved to your satisfaction, contact contact@19lat.com. For payment disputes, we will cooperate with the payment processor and provide relevant evidence.